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Title Network Architect (Active Directory/GPO/PCI/NIST/SCCM)
Location Columbia SC
Job Information

This specific Statement of Work is for a contractor that demonstrates an expert knowledge of “Active Directory” administration and the designing, implementing and supporting agency environments within a PCI/NIST/PUB1075 environment. Support contractor must demonstrate an expert knowledge of DNS, DHCP, GPO, and Industry Leading PKI components. See Required Skills section for specifics. General duties include managing internal agency Domain Controllers for agency and branch offices, effectively researching and provide guidance leading to solutions with our strategic direction initiatives, monitoring Active Directory infrastructure and security, assisting in supporting disaster recover/failover scenarios.

This individual will need to work with Active Directory and SCCM group to understand requirements for this area. Under general supervision, the contractor will serve as an engineer reporting directly to a functional manager. Contractor will be a team member that ensures the stability and integrity of data, and server services through monitoring, maintenance, support, and optimization of all server infrastructure. This individual has 24/7 on-call responsibilities shared with the group.


– Effectively interact and communicate with peer to Director-level IT professionals.
– Provide feedback to team regarding product issues, enhancements and new features.
– Must have initiative, drive and be a self-starter.
– Ability to ask pertinent questions of others.
– Proactively seek to identify, communicate and implement process related improvements.
– Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates
to key stakeholders
– Collaborate extensively with peers and management to resolve client issues while actively contributing to a
growing knowledge network that improves the effectiveness of our team and the information available to
our clients.
– Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within
accepted service levels. This includes ownership of the data entered into the Helpdesk system and
appropriately updating both client and appropriate employees of status of all issues on a timely basis.
– Good customer skills, be attentive to detail, and responsive to customer tickets.
– Troubleshoot and recommend technical solutions for customer issues related to backup configuration and
– Develop workaround solutions as appropriate.
– Perform equipment and software upgrades
– Maintain familiarity with current computer and network products
– Adhere to corporate information security guidelines and promote information security among coworkers
– Performs other duties and special projects as assigned.


• Knowledge of networking protocols, including TCP/IP, HTTP, DNS, MLLP, NDMP, NTP
• Experience in projects involving PCI/ NIST regulations, implementations and / or audits
• Change Management
• Disaster Recovery
• Organizational Skills
• Verbal Communication Skills
• Written Communication Skills


• Experience in projects involving Pub1075 regulations, implementations and / or audits
• Shell Scripting


• A Bachelor’s degree in information technology systems, computer science, or related field and two (2) years
of experience in information technology systems or related area, an Associate’s degree in information

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Title Lead Java developer
Location Raleigh NC
Job Information

Exhaustive Working knowledge of: 

Design, develop and maintain Java based solutions using common standards and frameworks such as Spring Boot, JAXB, JAX-WS, JAX-RS, JPA, Java EE, Spring framework, Hibernate and MyBatis. Creation and validation of SOAP and REST based clients and web services are desired. Excellent knowledge of web client-side technologies (HTML, JavaScript, and CSS), Java development and build tools is required. Experience in using application servers like WebSphere, Tomcat is a must. Strong understanding of relational database concepts and experience interfacing with and working with databases like Oracle, DB2 and/or MS SQL Server is required. Strong debugging and problem-solving skills and Knowledge of enterprise architectural patterns including JEE design patterns is required. Must worked with java reflection.  Must know XML parsing.  Experience in IBM ODM; IBM Integration Bus, IBM MQ is a plus. Experience in any rules engine is a plus.



Working knowledge of:

Basic understanding of database maintenance, ETL Concepts, client-server application architecture, telecommunications aspects of multi-platform systems; Software Development Life Cycle; Code Deployment in cloud; security model;


  •  Should have the capability to translate business requirements into technical solutions -5 years
  • Demonstrated proficiency working with databases – Oracle and TOAD for Oracle. 5 years
  • Strong debugging and problem-solving skills and Knowledge of enterprise architectural patterns including JEE design patterns 5 years
  • Experience in development of JEE design patterns , XML parsing 5 years
  • Experience in Java/J2EE, Sprint Boot
  • Experience in Spring Framework, JUnit4, HTML, XML, JSON, JavaScript, CSS and Gradle 5 years
  • Experience with Basic understanding of database maintenance, ETL Concepts, client-server application architecture, telecommunications
  • Experience with cloud deployment ; security model;
  • Excellent verbal and written communication skills with the ability present to both technical and business audiences.
  • Experience in the transition and transformation of large complex software solutions.


Highly desired

Experience in IBM ODM; IBM Integration Bus, IBM MQ ,any rules engine

Experience in IBM SOA, WebSphere Application Server


  • Experience participating or leading projects using an Agile methodology.
  • Understanding of Medicaid Systems
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Title Python(Django/Flask) Developer
Location Raleigh- North carolina
Job Information

Characteristics Duties and Responsibilities:

1. Performs application and database design work, specifically around integration of data sources and web applications.
2. Performs data migration and transition tasks
3. Works with the web & application development team in designing and refining the solution architecture for web, integration and automation projects.
4. In conjunction with the Director for Web & Application Development
a. Creates project plans for every project, detailing the expected level of effort and time required.
b. Executes project plans by properly communicating plan to the team and any other appropriate members.
c. Works on transitioning or eliminating legacy applications/platforms.
d. Regularly reviews and assesses production web systems for potential optimizations for improved security, stability and/or performance.

Knowledge, Skills, Abilities, and Worker Characteristics:

1. Deep experience with internet application servers, web servers, major relational database, web services, OO analysis/design, and multiple programming languages,
2. Significant experience with web development in a distributed environment using Python, HTML, and MVC web applications framework
3. Experience with local and cloud-based web application architecture and integration.
4. Knowledge about cloud-first application development best practices (eg. application containers, etc.)
5. Ability to design and develop technical long-term solutions that will be eventually consumed or fed into by all the data sources/streams of the College
6. Experience with testing applications and developing system and user documentation
7. Ability to interact with technical resources within the College and with technical vendors/consultants to design and build data and integration solutions
8. Excellent analytical skills to interpret policies, research and compare alternative solutions
9. Ability to efficiently manage time and organize work

First Project
– Upgrade of legacy Python/Django web applications to current LTS (long-term-support) versions.


  • Python Development experience
  • Web development experience
  • Python-based frameworks (Django or Flask) experience
  • Containers and Containerization
  • Relational databases
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Title Help Desk analyst
Location RTP Raleigh NC
Job Information

This position is needed to assist with production support analysis and resolution of escalated Help Desk tickets.


  • Act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating customer issues to development staff
  • Work closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence
  • Refer issues to specialized business/policy staff, software developers and/or client implementation specialists
  • Work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches
  • May assist with setup of staging or test environments
  • May recommend product and process improvement strategies based on perceived trends or patterns in field issues
  • Act as a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented

Required Skills:

  • 3 years: Experience and knowledge of browser-based applications
  • 3 years: Experience researching, analyzing and interpreting automated system problems
  • 3 years: Experience working in a help desk environment
  • Excellent verbal and written communication skills

Highly Desired Skills:

  • 3 years: Working knowledge of social services and Medicaid programs and systems.
  • 3 years: Broad knowledge of the NC FAST application and functionality.
  • 3 years: Experience writing and running SQL queries
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Title Mobility MDM Architect
Location Washington DC
Job Information

Senior Mobile Device Management (MDM) Consultant to provide advanced technical support, troubleshooting, monitoring and management of the enterprise Mobile Device infrastructure managing the enterprise VMware Workspace One, formally known as AirWatch.


Complete Description CLIENT is seeking a Senior Mobile Device Management (MDM) to provide expert engineering services, advanced technical support, troubleshooting, monitoring and management of the enterprise Mobile Device backend infrastructure managing and supporting the District’s MDM environment, consisting of approximately 30,000 devices. The MDM consultant will be working with VMware Workspace One / AirWatch, InTune, Apple DEP and Android Enterprise. MDM consultant will provide engineering services, administration and support of the enterprise Workspace One / AirWatch environment. This individual must possess strong project management, analytical and problem solving skills, as well as the ability to thrive in a team environment.

The Senior MDM Consultant will provide guidance in supporting the enterprise Workspace One / AirWatch environment as well as the integration with third party platforms. The Senior MDM Engineer should have expertise in the following domains: EMM, MDM, MCM, MAM, VMware Workspace One, AirWatch, Office 365, Azure, Active Directory, InTune and scripting.  This role requires an in depth knowledge of O365, Microsoft Azure and VMware AirWatch MDM.

The Senior MDM Consultant will also be responsible for enterprise wide distribution of mobile applications as well as establishment and ongoing upkeep of technical documentation as needed to support the MDM environment and the associated MDM policies and procedures.

Responsibilities/Duties Include, but are not limited to:

Expert level of Workspace One / AirWatch backend server and console support

Perform console configuration as required to support mobile device management

Configure device quarantine and mandatory enrollment policy for new O365 device activation

Assist with day today enrollment/provisioning/monitoring of devices

Provide recommendations for optimization and assist with implementation of any improvements identified

Plan and coordinate upgrade and maintenance activities for the Workspace One / Airwatch environment

Assist with tracking, monitoring, and troubleshooting as necessary

Responsible for monitoring and resolving Service Desk escalated incident and problem tickets assigned to the Exchange team regarding Workspace One / AirWatch.

All incidents should be worked to service level targets and resolutions documented in call detail.

Monitor performance levels and capacity of supported applications, and assist in proper capacity planning and management.

Support the existing Workspace One / AirWatch integration with Apple DEP and Android Enterprise

Perform environment upgrades as new releases become available

Minimum Education/Certification Requirements:

Bachelor’s degree in Information Technology or related field or equivalent experience

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Title Software Architect/Project Manager -(Cloud. PMP)
Categories Contract
Location COLUMBIA, South Carolina
Job Information

Work with the CLIENT management team to provide project management expertise, coordinate enterprise procurements, serve as a liaison with CLIENT vendors, provide guidance to CLIENT leadership and CLIENT IT team regarding cloud initiatives, serve as a team lead for technology initiatives.


Work with the CLIENT management team to provide project management expertise, coordinate enterprise procurements, serve as a liaison with CLIENT vendors, provide guidance to CLIENT leadership and CLIENT IT team regarding cloud initiatives, serve as a team lead for technology initiatives.

• Serve as the project manager for statewide enterprise technology implementations
• Provide guidance to CLIENT on numerous cloud initiatives
• Serve as a liaison for CLIENT to technology vendors
• • Conduct executive briefings
• Provide technical and project management expertise to CLIENT management across CLIENT systems and


• Experience leading enterprise technology initiatives
• Experience defining technical initiatives and developing project plans for enterprise systems
• Experience with systems operating on-premise and in the cloud
• Experience transitioning systems from on-premise into the cloud
• Experience with the conducting of state procurements
• Able to formulate technical resolutions to business issues
• Able to learn quickly
• Able to troubleshoot and resolve problems
• Able to work closely with others in a team environment
• Able to work independently, self-motivated
• Excellent communications skills, both written and verbal


• Ability to multi-task
• Experience presenting to executive management
• Experience developing documentation
• Experience working with technical and non-technical staff



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Title Technical Writer
Location Raleigh NC
Job Information
  • Progressive experience in technical communications, specifically creating software and system documentation for developers.
  • Experience with MS Office (Word, Excel, PowerPoint, Access), Visio, Adobe Acrobat Pro, SharePoint.
  • Experience performing document research, interviewing, design, development, formatting/layout, and editing.
  • Experience using AP Style Guide and templates.
  • Experience in business analysis, system analysis/design and project time management related to support of a large IT project.
  • Desired- High level of experience with HTML, MS Project and JIRA.
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Title Business Analyst
Categories Contract
Location COLUMBIA, South Carolina
Job Information

InstantServe is seeking to fill a 3+ month position for a Business Analyst with one of our direct clients in Columbia, SC. The client is particularly looking for a Business Analyst that has knowledge and experience with application implementations and/or development of large/enterprise software applications who can work proactively with project team and stakeholders to define the business requirements and test cases/plans for each solution.


  • Develop a solid knowledge of the GEMS platform and its uses for both funding applications and district/school planning.
  • Develop working relationship with GEMS vendor to gain a thorough understanding of the system’s potential functionality.
  • Identify data entry fields, duplicate data entry fields, reporting features, limitations, and opportunities.
  • Writeup system summary report.
  • Facilitate focus group(s) with end-users to solicit feedback on system improvements.
  • Facilitate interviews with applicable divisions/offices respective of their needs of the system.
  • Report internal and external feedback to the Deputy Superintendent.
  • Review previous Request for Proposals with applicable staff.
  • Rewriting new RFP, inclusive of identified platform needs based upon reviews and feedback, in collaboration with applicable staff.

Required Skills:

  • 4-6 years: Analytical/logical thinking
  • 2-4 years: Verbal and written communication
  • Experience in Business Requirements Gathering
  • 1-2 years: Experience in Technical Writing
  • Experience in Testing
  • 4-6 years: Business analysis experience to include data flow diagrams, requirements specifications, use case scenarios, and acceptance testing

Highly Desired Skills:

  • Experience in MS SQL
  • Software Application development projects
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Title Desktop Support Specialist
Categories Contract
Location COLUMBIA, South Carolina
Job Information

Ability to work after hours or weekends as needed.

Duties / Responsibilities:

  • Manages the administration of the Microsoft SCCM 2012 Engineering Software Environment, utilized for patching, software distribution & deployment, upgrades, fixes, enhancements, licensing & reporting. Develops 3rd party application packages & software distribution using PowerShell scripting.  Works with software vendors to troubleshoot software distribution issues & deployment packages.  manages large-scale engineering application package creations and deliveries through SCCM.
  • Supports the installation, operation, maintenance, configuration, deployment, & troubleshooting of advanced engineering software, CADD desktop applications, & configurations including but, not limited to CADD (Autodesk, Bluebeam, Microstation & Carlson) GIS (Esri), Hydrology, structural, civil, traffic and geotechnical software.
  • Implements, configures & manages engineering software license servers such as FLEXlm, Sentinel/WlmAdmin, CodeMeter, Cloud and vendor proprietary license manager utilities. Manages, maintains & upgrades server-mounted engineering software applications.  Coordinates with the systems staff to transfer license services to new servers when server upgrades are needed & coordinates with users to ensure client software is working with the license server.
  • Creates and maintains documentation related to all aspects of server/client installations/licensing, & organizes all deployment packages & software installations in the appropriate deployment network shares.
  • Monitors CADD related help desk tickets issued by the help desk & assists with the resolution requests.  Provides support for software for engineering end-users.

Required Skills:

  • Experience with SCCM, packaging & application deployment in multiple offices & software disciplines
  • Working experience in large scale deployment using technologies including SCCM task sequences
  • In-depth knowledge of Active Directory, Group Policy Objects, Batch, & PowerShell
  • Advanced knowledge & expertise with Windows operating system – registry, profiles, services & components, file system & application compatibility
  • Experience in desktop engineering, application support, & supporting operating systems in a Microsoft Windows enterprise environment
  • Experience in customer support experience supporting a diverse customer base
  • Extensive knowledge in information security including windows security policies, digital certificates, file permission, ad security or other similar products
  • Experience with VMware, virtual machines, configuration manager & remote computing
  • Knowledge of general application architectures & .net framework technologies
  • Solid understanding of networking concepts
  • Proven strong analytical & troubleshooting skills
  • Strong customer service skills & customer driven minded
  • Detail oriented & have sense of urgency
  • Highly motivated self-starter with ability to work effectively & independently with minimal supervision
  • Innovative & creative thinker
  • Ability to communicate clearly, & concisely, both verbally & in writing
  • Possess a strong sense of achievement & willingness to contribute to a dynamic team environment
  • Ability to effectively present information & work with users at all levels
  • High school diploma and experience in Office Automation Systems, Data Communications System Design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. An Associate’s degree or a Bachelor’s degree in a related field may be substituted for the required work experience.
  • 5 years of supporting a diverse customer base
  • 5 years of desktop engineering & application support
  • 5 years of experience in an IT desktop engineering software roles
  • 5 years of experience with Windows desktop operating system within a corporate environment
  • 5 years of experience with application packaging using windows installer technology

Highly Desired Skills:

  • Bachelor’s degree & applicable technical certifications preferred
  • Microsoft certifications highly preferred
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Title Software Engineer II-(ASP.NET, C#, SQL Server, JavaScript, MVC )
Location Denver CO
Job Information

ASP.NET, C#, SQL Server, JavaScript, MVC skill set.

Designs, modifies, develops, writes and implements software programming applications including encoding, testing, debugging and installing to support an organization’s application systems.  Consults with users to identify current operating procedures and to clarify program objectives.

Requires a bachelor’s degree in area of specialty and at least 6 years or equivalent experience in the field or in a related area. Familiar with a variety of the field’s concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.

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