Senior Mobile Device Management (MDM) Consultant to provide advanced technical support, troubleshooting, monitoring and management of the enterprise Mobile Device infrastructure managing the enterprise VMware Workspace One, formally known as AirWatch.
Complete Description CLIENT is seeking a Senior Mobile Device Management (MDM) to provide expert engineering services, advanced technical support, troubleshooting, monitoring and management of the enterprise Mobile Device backend infrastructure managing and supporting the District’s MDM environment, consisting of approximately 30,000 devices. The MDM consultant will be working with VMware Workspace One / AirWatch, InTune, Apple DEP and Android Enterprise. MDM consultant will provide engineering services, administration and support of the enterprise Workspace One / AirWatch environment. This individual must possess strong project management, analytical and problem solving skills, as well as the ability to thrive in a team environment.
The Senior MDM Consultant will provide guidance in supporting the enterprise Workspace One / AirWatch environment as well as the integration with third party platforms. The Senior MDM Engineer should have expertise in the following domains: EMM, MDM, MCM, MAM, VMware Workspace One, AirWatch, Office 365, Azure, Active Directory, InTune and scripting. This role requires an in depth knowledge of O365, Microsoft Azure and VMware AirWatch MDM.
The Senior MDM Consultant will also be responsible for enterprise wide distribution of mobile applications as well as establishment and ongoing upkeep of technical documentation as needed to support the MDM environment and the associated MDM policies and procedures.
Responsibilities/Duties Include, but are not limited to:
Expert level of Workspace One / AirWatch backend server and console support
Perform console configuration as required to support mobile device management
Configure device quarantine and mandatory enrollment policy for new O365 device activation
Assist with day today enrollment/provisioning/monitoring of devices
Provide recommendations for optimization and assist with implementation of any improvements identified
Plan and coordinate upgrade and maintenance activities for the Workspace One / Airwatch environment
Assist with tracking, monitoring, and troubleshooting as necessary
Responsible for monitoring and resolving Service Desk escalated incident and problem tickets assigned to the Exchange team regarding Workspace One / AirWatch.
All incidents should be worked to service level targets and resolutions documented in call detail.
Monitor performance levels and capacity of supported applications, and assist in proper capacity planning and management.
Support the existing Workspace One / AirWatch integration with Apple DEP and Android Enterprise
Perform environment upgrades as new releases become available
Minimum Education/Certification Requirements:
Bachelor’s degree in Information Technology or related field or equivalent experience